POLICies & Procedures

BOOKING YOUR APPOINTMENT

Our clinic is open between 10AM and 7PM Monday through Friday and 10AM-4PM Saturday, by appointment only. We do not accept drop-in appointments. You must be 18 years of age or older to receive any treatments or services unless otherwise consulted.

Upon booking your appointment or consultation, you will be required to secure your appointment with a $50 non-refundable booking fee via Visa, Mastercard or Electronic Bank Transfer. This deposit will be used towards your treatment.

Please note, all injection appointments are subject to a $150 minimum purchase per appointment.

To book your appointment, we ask that you call the clinic directly. We do not book appointments over email or social media direct message (Instagram, Facebook).

MISSED APPOINTMENTS AND CANCELLATIONS

We maintain a strict cancellation/no show policy. You are responsible for remembering your appointment and we ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment you MUST call or email a minimum of 48 hours in advance. Social media direct messages or text messages are not an acceptable mode of cancellation and will not be recognized by our staff.

Any missed, late cancelled, or changed appointment without 48 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment with a $150 no show fee and full charge for any filler treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We consider after 15 minutes of scheduled appointment time with no contact is a no show appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply.

REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns. 

TRAINING MODELS

Please note that a deposit is required to become a model for one of our Training Sessions. This deposit is non-refundable. Unlike other deposit fees, a deposit for a Training Session model is non-refundable regardless of when you decide to cancel. Only full syringes can be purchased for training sessions, (i.e. If 1.75cc is used, you will be charged for 2 full syringes). Any unused product will be discarded and can not be saved for subsequent appointments.

GIFT CARDS, PROMOTIONS AND SPECIALS

The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products.

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.